Frequently Asked Questions

Frequently Asked Questions2021-08-13T03:47:06+00:00
How it works

We know you’ll have questions and it’s our goal to make this process and simple and stress-free as possible. We’ve compiled a list of our most frequently asked questions below so please click on each of the questions to reveal the answer. We’ll be updating this page regularly with more questions and answers so please feel free to check back in here regularly to find the answers you need.

If you can’t find the answer you need, we’re available to help. Simply use our contact form to get in touch or email our team on

Who can use Advocates Online?2021-11-23T06:57:53+00:00

Anyone who has served for one day or more, full-time with the Australian Defence Forces. It doesn’t matter what country you now live in. If you have injuries or illnesses caused by your Australian Defence Force service you should use Advocates Online. If you should have been medically discharged or are being medically discharged you should use Advocates Online.

Is there a cost?2021-11-23T06:58:03+00:00

Yes there is a fee. They will be discussed at the time of your no obligation call.

How do I access Advocates Online2021-11-23T06:58:23+00:00

Review our directory of Advocates. Click on the booking link to make an appointment for a no-obligation intake discussion with our Senior Consultant.

What happens after I book a call with the Senior Consultant?2021-11-23T06:57:38+00:00

You will be sent a generic intake form so the Senior Consultant has some information to work with when you have your call. Your intake call will take between 30 – 45 minutes depending on how complex your situation. If you decide to proceed, the Senior Consultant will discuss the next steps, including general time frames, legal agreement and how you can access immediate medical or welfare assistance.

Once you sign the legal agreement?2021-11-23T07:00:18+00:00

After you review and sign the legal agreement you have a five day cooling off period. Once that period expires you will be allocated to the AO claims team who will review your intake, develop the Claims Battleplan and arrange to have a confirmatory discussion with you about the next steps. They will send you the Claims plan, with general timeframes for DVA processing, may request preliminary treatment access for you and will agree with you your preferred method of communication.

Claims submission by AO?2021-11-23T07:01:21+00:00

Once you and the advocate agree to the claims to be submitted, they will complete the submission to DVA within 48 hours. Once they submit they will send you a confirmation email notifying you they have been sent. Then it is pretty much a waiting game and you utilise the PAMT – treatment requests to focus on your health and wellbeing.

How long will I need to wait for a response?2021-08-04T06:45:28+00:00

We require all Advocates to respond to requests within 24 hours.

What happens once my brief is accepted by an Advocate?2021-08-04T06:45:33+00:00

An Advocates Online client agreement will be drafted and checked in-house, and a request for supporting documentation will be sent. You will also need to provide a valid form of ID (drivers licence, passport etc…) which you will send back with the signed agreement and deposit amount. Your Advocate will review the documents and submit them within 48-hours of receipt and will confirm with you via email what has been submitted and when for your records.

Who is Advocates Online?2021-08-11T23:30:04+00:00

Advocates Online is a business run by veterans. We are dedicated to assisting veterans with the DVA claims and entitlements, those medically discharging from the Australian Defence Forces or those wishing to be considered medically unfit at the time of transfer from the full-time Defence forces for superannuation reasons. Advocates Online provides support and assistance via professional medical and paralegal qualified advocates and consultants.

No veteran or family left behind

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