Independent advocacy support for Australian Defence Force veterans navigating DVA and compensation systems
Many people reach out because they’re unsure where to start or whether advocacy support is even needed yet.
Advocates Online helps current and former Australian Defence Force members, and their families, understand and navigate complex systems such as the Department of Veterans’ Affairs and military compensation schemes. We provide clear, independent guidance to help people make informed decisions, reduce uncertainty, and approach advocacy at the right time and in the right way.
Advocates Online
Supporting veterans across Australia
Advocates Online operates nationally and provides support remotely. This allows veterans and families to access guidance regardless of where they live, without the need for in-person office visits.
What We Do
Clear guidance through complex systems
Many veterans seek support because systems such as DVA and compensation schemes can be difficult to understand. Advocates Online helps explain how these systems usually work, what information is commonly required, and what options may be available.
We focus on guidance and advocacy support rather than legal or medical advice.
Who We Support
Who can access support
Advocates Online assists current and former Australian Defence Force members, and in some cases their families. Eligibility depends on the type of issue and support needed.
An initial conversation helps determine whether Advocates Online is the right service or whether another pathway may be more appropriate.
How Support Works
What to expect
Support typically begins with an initial conversation to understand your situation and questions. From there, we may help explain processes, clarify next steps, or guide you toward appropriate advocacy support.
Not every question requires a formal case. Early guidance can help prevent delays and reduce stress later.
AO Vision:
To enhance the well-being of veterans and their families through entitlements, legislation, networks and knowledge.
AO Values:
We aspire to help veterans thrive and prosper during and beyond their ADF service, allowing them to honour their enduring commitment to the spirit of the ANZACs.
OUR PROCESS
Easy steps to achieve your goals
Intake
Interview
Sign
Documents
Gather
Evidence
Review
& Submit
Execute
Goals
Achieved
Talk to an advocate
How fees work
The first consultation with Advocates Online is always free. This allows veterans and families to ask questions, understand their options, and decide whether advocacy support is right for them.
Some advocacy services involve fees, while others are provided at no cost.
All child-related claims are supported at no cost.
DVA claims are supported under a transparent fee structure, which is explained clearly before any work begins.
There are no hidden costs.
You will always be informed upfront and given the opportunity to decide how you wish to proceed.
Advocates Online Information Hub
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Anyone who has served for one day or more, full-time with the Australian Defence Forces is eligible, regardless of where you currently reside. If you have injuries or illnesses related to your Australian Defence Force service, Advocates Online is here to help. If you’ve been medically discharged or are in the process of being medically discharged, Advocates Online can assist you.
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Yes, there is a fee. However, just like hiring a tax specialist to maximize your return, working with Advocates Online ensures you receive all the benefits you're entitled to—some of which you might not be aware of, or know how to claim. The cost is discussed during your no-obligation call, and the value we provide in handling the complexities of our client’s claims has proven time and again to be well worth the investment.
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Simply click on the booking link to schedule a no-obligation intake consultation with one of our Senior Consultants.
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