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FAQs

HOW IT WORKS

We know you’ll have questions and it’s our goal to make this process as simple and stress-free as possible. Below, we've compiled a list of frequently asked questions. Simply click on each question to view the answer. We will continue to update this page with more questions and answers, so be sure to check back regularly for the information you need.

If you can’t find the answer you’re looking for, we’re available to help. Please use our contact form to get in touch or book a chat with us.

Anyone who has served for one day or more, full-time with the Australian Defence Forces is eligible, regardless of where you currently reside. If you have injuries or illnesses related to your Australian Defence Force service, Advocates Online is here to help. If you’ve been medically discharged or are in the process of being medically discharged, Advocates Online can assist you.
Yes, there is a fee. However, just like hiring a tax specialist to maximize your return, working with Advocates Online ensures you receive all the benefits you're entitled to—some of which you might not be aware of, or know how to claim. The cost is discussed during your no-obligation call, and the value we provide in handling the complexities of our client’s claims has proven time and again to be well worth the investment.
Simply click on the booking link to schedule a free intake consultation with one of our Senior Consultants.
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After reviewing and signing the legal agreement, you will have a five-day cooling-off period. Once this period ends, your case will be assigned to the appropriate members of the AO team depending on your needs (DVA, ADF MD, CSC). They will review your intake, create and discuss strategy, gain your approval and execute the actions. Now will be a scheduled follow-up discussion to go over the next steps. The team will provide you with the plan, including estimated timeframes for processing, may request preliminary treatment access on your behalf, and will confirm your preferred method of communication. This is a process we need you to be responsive to and stay engaged. We know it takes time but while you wait it is crucial to continue accessing treatment.
We want you to have agency over the significant personal, financial, and legal matters you are entrusting us to administer on your behalf. The cooling off period is in place to give you time to consider your decision without pressure. It ensures that you have the opportunity to fully understand the terms of the agreement and reflect on your commitment before we move forward.
Once you and the advocate agree on the claims to be submitted, they will complete the submission to DVA within 48 hours. After submission, you will receive a confirmation email notifying you that the claims have been sent. From there, it’s mainly a waiting period, during which you can focus on your health and well-being by utilizing the PAMT and treatment requests.
Making a submission to CSC is a little different. An initial submission is made with date, retiring impairments & employment history. This enables the CSC to request ADF & DVA documents & for AO to gather more supporting evidence. Timelines are variable but if the signed documents, ID & employment history are complete the initial submission can be made within 2 weeks. The bulk of the other evidence can be dependent on medical providers, your employers etc. Next one of our Case Officers reviews everything to complete your submission. AO then work with CSC to ensure your case is reviewed when they assign the case, this can be a 4 – 18 month wait.