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INFO BITES

Our Info Bites provide clients with concise, informative updates and resources that are essential for their journey with us.

These Info Bites are designed to streamline communication, ensuring that clients receive timely and relevant information at each stage of their process. By offering clear and structured insights, InfoBites help clients understand their current stage, upcoming steps, and any necessary actions they need to take.

  • DVA Claims Timeline

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  • ONBOARDING JOURNEY

    STAGE 1 - This outlines the first steps of your journey with us, from the initial intake to engaging our services.

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  • CLAIMS PLAN

    STAGE 2 - Creating your claims plan. A plan is crucial for securing your outcome

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  • PAMT

    STAGE 3 - Provisional Access to Medical Treatment is a crucial aspect of the DVA Australia claims process. It allows you to receive medical care and support while your claim is assessed.

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  • GP CLAIMS APPOINTMENT

    STAGE 3 - An initial appointment with your general practitioner is a key step in the DVA claims process.

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  • TREATMENT & INITAL LIABILITY

    STAGE 4 - Initial Liability is the first milestone in the claims process, where DVA evaluates the evidence you’ve submitted to determine if your injuries or illnesses are related to your service in the ADF.

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  • MEDICAL SPECIALIST

    STAGE 5 - Appointments with medical specialists play a significant role in the DVA claims process. These consultations focus on obtaining detailed assessments and evidence related to your specific medical conditions.

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  • MEDICAL DIAGNOSTIC TESTS

    STAGE 5 - Diagnostic tests are a crucial component of the DVA claims process. These investigations are intended to provide detailed assessments and collect evidence related to your medical conditions.

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  • AUDIOLOGY

    STAGE 5 - Auricular health is vital for veterans due to the frequent exposure to loud noises from military activities, which can cause hearing damage and tinnitus

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  • INITIAL LIABILITY

    STAGE 6 - The "initial liability decision" is the first ruling from the Department of Veterans' Affairs (DVA) that determines if your claim meets the basic requirements to qualify for compensation or support.

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  • PERMANENT IMPAIRMENT

    STAGE 7 - A permanent impairment assessment evaluates the degree of permanent damage or ‘loss of function’ resulting from service related conditions, which is used to determine eligibility for compensation and support.

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  • SPECIAL RATE DISABILITY PENSION

    STAGE 7 - The Special Rate Disability Pension (SRDP) offers an alternative form of periodic compensation for individuals whose ability to work has been significantly impaired due to conditions related to military service on or after 1 July 2004.

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  • HOME HELP

    STAGE 7 - The Department of Veterans' Affairs provides various services to help veterans stay independent and live comfortably in their own homes.

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  • PERMANENT IMPAIRMENT

    STAGE 8 - Permanent Impairment refers to a long-lasting or irreversible decrease in a veteran's physical or mental abilities resulting from an injury or illness related to their military service.

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