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About Us
Assistance and advice.
Advocates Online was created to address the difficulties individuals face when trying to navigate the maze of overlapping and complicated legislation and protocols during their claims processes. We understand that having the full picture and strategy ensures the best overall outcome for individuals and families.
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Our executives are accredited and aligned with AICD principles.
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Our IT infrastructure is audited in line with ISO 27001 standards. We take privacy protection seriously.
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Our staff are trained to ASQA standards. We continually develop our team to remain current and relevant.
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Our team is spread across most states of Australia, with staff based in the ACT, NSW, QLD, SA, TAS, VIC, and WA. This wide presence allows us to connect with and support communities nationwide. We take great pride in engaging with the veteran community, spending time with those who have served, and contributing to initiatives that honor their dedication and sacrifice.
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We prioritise staff wellness by fostering a supportive workplace culture and enhancing teamwork through initiatives like the DISC assessment tool and Our Employee Assistance Program (EAP).
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Our AO staff come from a diverse range of backgrounds, including corporate professionals, partners of veterans, family members of veterans, and veterans themselves. This unique mix of experiences allows us to bring a well-rounded perspective to our work, ensuring we understand and support veterans and their families with genuine insight and understanding.
Meet The Team
Board / Executive Team
Kelliegh Jackson
Chief Executive Officer (CEO)
Laura Napier
Chief of Staff (CoS)
Management Team
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Jasmin Flannery
Business Manager
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Justine Dean
Administration Manager
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John McNeill
Portfolio Manager & Senior Advocate
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Jessica Lenoard
Senior Advocate